Kenstar Blender (BLUNDER) from YEBHI - Part 2

These are some quick mobile photos of the Kenstar Blender ordered 4th March and received on 27th March from YEBHI.com

Order No : YBH1214349

Kenstar Blender (BLUNDER) from YEBHI - Part 1

UPDATE : Got Confirmation call for Shipping the product!
And Yebhi has accepted and given assurance for rectifying its mistake.
As long as, they listen their

customer concern’s,
i don’t have any problem in recommending Yebhi.

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Order No: YBH1214349

Order Date : 04-03-2012

Product : Kenstar Juicer Mixer Grinder Jazz Dx SM 5011 VO

Link: http://www.yebhi.com/110645/PD/Kenstar-Juicer-Mixer-Grinder-Jazz-Dx-SM-5011--VO-.htm

Problem: I haven’t received the product even after three weeks from ordering .

Complaint No: CC1203751655

This product is still in stock as per Yebhi’s (so called) customer care and their website and it is never even once out-of stock from my date of ordering.

When asked about the status, their customer care people doesn’t have any idea and they never connect to any senior persons, saying that they will arrange a call-back in 2 hours, but nothing happened and many such promises are yet to come true.

I tried to register complaint in mail, but never got any valid response, then with a harsh mail got a complaint number and a reply mail as follows:

Thank you for shopping with Yebhi.com. We appreciate the opportunity to assist you.
This email is in response to your email dated 9th March 2012 regarding order YBH1214349 .
We would like to thanks for writing us a mail and we would like to inform you that the article will be dispatched from our warehouse within 7 working days ( by 12th-13th March ) and after that it will take 4-5 working days to deliver the product at your shipping address.
In case of any further assistance or feedback, please feel free to contact us at 0124-4934650 or write to us at support@yebhi.com
Assuring you of best services always!
Best Regards,
Rajan Kalsi
Customer Support Team

Then after repeated mails got a response as follows:
This is with reference to your mail regarding the article status Jazz Dx-SM-5011 (VO) / Kenstar placed with us on 4th March 2012.
We are sorry for the delay in dispatching the article. We have forwarded this matter ahead to the concerned department. We hope you will understand the things to some extent and maintain the co-operation between both of us. Hence, here is a humble request to co-operate with us. we request you to please allow us some time to co-ordinate with them. Once there will be any update, our concerned department will contact you at the earliest.
In case of any further assistance or feedback, please feel free to contact us at 0124-4934650 or write to us at support@yebhi.com .
Assuring you of best services always!
Best Regards
Pooja Mathur
Customer Support Team

Yebhi is not a bad site to buy outdated things which they get in bulk from non-standard import, with nearby original price and a made to believe huge discount coupon to fool people. And they are the only site who does quality check by opening a product and giving stress test/strain test, so expect your product in opened pack with lot of scratches and dust.

Who can order from Yebhi:
You need to have some knowledge of share market and how to track share price as it goes up and down daily. Price of product also goes the same way in Yebhi with respect to their coupon. If you have tracked the price for a month for any product, you can draw a sine-wave graph. And if you are lucky, you must have ordered a product with discount coupon before they increase the price of the product. And finally you will realize that you are fooled for being intelligent, when they cancel the order citing the product is out of stock for intelligent buyers.

Precautions : (Experience is the best teacher!)
I purposefully cancelled the order at payment gateway making payment failure and waited for their call.
I took their assistance as if i don’t know to finish the order making sure that the product is in stock. I recorded all those things in my mobile as a proof.

As i daily took screenshot of the order with status and mailed them and consumer forums, they weren’t able to delete the order without a trace like they did for my friends.

I have the screenshots, mails and telephone recordings of all different versions of their Customer care informing the product is in stock.

I want the product to be delivered!

Last 3 orders are dis-appointing with scratched/re-furbished/factory second products, sent back to them and they gave coupon applicable on all items, but after giving coupons, they restricted the product from promo code, thus cheated me and never replied any of my mails.

Yebhi is the most unethical online site, seems taking advantage of innocent customers and the shame is, they are being awarded for it.

Friends, before buying a product in Yebhi, search the product in Google and find the Yebhi product page link and click the cached page, so that you can get the correct price for the product and then decide whether to go for it. Also use Google Shopping link to find and compare the price on other online site.

I challenge you, if your claims of brand new products are true, can you display the scanned image of the manufacturing date on the product with the price, rather than displaying the price label designed by you to fool people.

I got irritated with this Yebhi and have started working on my own site, which keeps track of daily Yebhi price changes and their coupons, price comparison with other sites and thus giving suggestion whether to buy or avoid them.

I have maintained a cool head till now, but the next person who is going to call me from Yebhi, will feel the heat!

I will upload all those conversations, screenshot , mails and will update the links here., so keep checking for it.